Platform Terms of Use

Effective Date: December 1, 2025

These Platform Terms of Use ("Terms") constitute a legal agreement between you and WriteLitely.AI Inc ("Company," "we," "us," or "our"). These Terms govern your access to and use of our artificial intelligence-powered platform designed to assist providers with evaluation report writing and documentation ("Platform").

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PLATFORM.

If you accept these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization, and "you" refers to that organization.

We may modify these Terms at any time by posting updated Terms on the Platform. Continued use of the Platform after such posting constitutes acceptance of the modified Terms.

THE SECTIONS TITLED "BINDING ARBITRATION" AND "CLASS ACTION WAIVER" AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM CAREFULLY.

1. ELIGIBILITY AND INTENDED USE

1.1 Professional Use Only. The Platform is exclusively designed for licensed providers, mental health professionals, and their authorized staff ("Qualified Users") for professional documentation purposes.

1.2 Age Requirement. You must be at least 18 years old to use the Platform.

1.3 Professional Responsibility. The Platform is a documentation assistance tool only. As a licensed provider, you retain full professional responsibility for all clinical decisions, diagnoses, treatment recommendations, and the accuracy of final reports.

2. PLATFORM ACCESS AND USE

2.1 License Grant. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your professional documentation purposes.

2.2 Prohibited Uses. You may not:

• Reverse engineer, decompile, or disassemble the Platform
• Use the Platform for competitive analysis or to develop competing products
• Share your account credentials or allow unauthorized access
• Upload malicious code or attempt to compromise Platform security
• Use the Platform in violation of applicable laws or professional ethics standards
• Store or export Platform data outside the Platform without prior written consent
• Use the Platform to generate content for non-professional purposes

2.3 Account Security. You are responsible for maintaining the confidentiality of your login credentials and all activities under your account. Notify us immediately of any unauthorized use.

3. USER DATA AND PRIVACY

3.1 Data Types.

• Your Data: Information you input into the Platform, including, but not restricted to, client session notes, client background information, client testing data, previous reports, images, recordings, and personal information
• Generated Content: AI-generated documentation and reports based on Your Data
• Usage Data: Anonymous analytics about Platform performance and usage patterns

3.2 Data Ownership. You retain all rights to Your Data and Generated Content. We own Usage Data and any improvements to the Platform derived from anonymized usage patterns.

3.3 Platform Rights. You grant us a limited license to:

• Process Your Data to provide Platform services
• Use de-identified data to improve the Platform
• Store Your Data until account deletion (see section 4.2)

3.4 HIPAA Compliance. For Protected Health Information (PHI), our Business Associate Agreement (Schedule A) governs our handling of such data.

4. DATA RETENTION AND SECURITY

4.1 General Data Retention. Choose to retain Your Data for:

• We will maintain Your Data until your account is deleted/deactivated.

4.2 Deletion Process. Upon account deletion/deactivation, we will delete Your Data within 7 days, with an additional 7-day retention in our backup systems for technical purposes.

4.3 Security Measures. We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security assessments.

5. PROFESSIONAL RESPONSIBILITIES

5.1 Clinical Judgment. The Platform provides documentation assistance only. You must:

• Exercise independent clinical judgment for all client-related decisions
• Review and verify all AI-generated content before use with your clients/patients
• Ensure compliance with applicable professional standards and regulations
• Obtain proper client consent for AI processing, when necessary

5.2 Compliance. You are responsible for ensuring your use of the Platform complies with:

• State licensing requirements and professional codes of conduct
• HIPAA, FERPA, and other applicable privacy laws
• Institutional policies and procedures
• Client consent requirements

6. FEES AND PAYMENT

• Per‑Report Fee: You agree to pay a per‑report usage fee of $39 for each evaluation report finalization action that consumes Platform report‑generation services. Each completed report is treated as a single billable unit.
• Billing Model: Fees may be collected either (a) at the time a report is generated or finalized, or (b) in advance via purchase of credits or bundles that are redeemed against report generation, at WriteLitely AI's discretion. The Platform will display the applicable billing method at checkout and in account settings.
• Invoicing and Payment: Charges are charged to the payment method you provide and will be collected at point of sale. You authorize WriteLitely AI to charge the payment method on file for amounts due.
• Taxes and Fees: All fees are stated in USD and are exclusive of taxes, duties, or similar governmental assessments. You are responsible for all applicable taxes, except for taxes based on WriteLitely AI's net income.
• Refunds and Cancellations: Per‑report charges or credit purchases are non‑refundable once used.
• Changes to Pricing: WriteLitely AI may modify its pricing or fees at any time. Any changes will apply to future billing periods and will not affect fees already paid. Customers will receive written notice at least 30 days before any pricing changes take effect.
• Failure to Pay: If payment is not received when due, WriteLitely AI may suspend access to paid features, restrict report generation, and pursue collection; you remain responsible for all unpaid amounts and any collection costs permitted by law.
• Payment Processing. Payments are processed through third-party payment processors, which we may change at our discretion.

7. DISCLAIMERS AND LIMITATIONS

7.1 "AS IS" SERVICE. THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

7.2 No Medical Advice. THE PLATFORM DOES NOT PROVIDE MEDICAL OR PSYCHOLOGICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALL CLINICAL DECISIONS REMAIN YOUR SOLE RESPONSIBILITY.

7.3 Accuracy Disclaimer. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED CONTENT. YOU MUST REVIEW AND VERIFY ALL GENERATED DOCUMENTATION.

7.4 Limitation of Liability. OUR LIABILITY FOR ANY DAMAGES SHALL NOT EXCEED THE GREATER OF $100 OR THE FEES YOU PAID IN THE THREE MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, OR SPECIAL DAMAGES.

8. INDEMNIFICATION

You will indemnify and hold us harmless from claims arising from:

• Your breach of these Terms or misuse of the Platform
• Your violation of laws, regulations, or professional standards
• Your failure to obtain required client consents
• Third-party claims related to Your Data or your professional services

9. TERMINATION

9.1 Term. You are not required to maintain a recurring subscription. You may use the Platform on a pay‑as‑you‑go basis and may deactivate or delete your account at any time. Deactivation stops future billing; you remain responsible for all charges incurred prior to deactivation and for any outstanding per‑report or other unpaid fees. WriteLitely AI will not automatically renew or re‑charge your account without your affirmative action to re‑activate or otherwise purchase additional services.

9.2 Termination Rights. We may suspend or terminate your access for:

• Violation of these Terms
• Non-payment of fees
• Conduct that risks harm to the Platform or other users

9.3 Effect of Termination. Upon account deactivation, your access ends and data will be handled according to WriteLitely's retention settings (above) and applicable law.

10. DISPUTE RESOLUTION

10.1 Binding Arbitration. Any disputes will be resolved through binding arbitration under the Federal Arbitration Act, administered by JAMS. YOU WAIVE YOUR RIGHT TO JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.

10.2 Exceptions. Either party may seek injunctive relief in court to protect intellectual property rights or pursue claims in small claims court within its jurisdiction.

10.3 Individual Claims Only. Arbitration will be conducted on an individual basis only—no class actions or representative proceedings are permitted.

11. GENERAL PROVISIONS

11.1 Governing Law. These Terms are governed by Delaware law, excluding conflict of law principles.

11.2 Severability. If any provision is found invalid, the remainder of these Terms will remain in effect.

11.3 Entire Agreement. These Terms and the Privacy Policy constitute the complete agreement between us regarding the Platform.

11.4 Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a business transfer.

Contact Information: For questions about these Terms, contact us at contact@writelitely.ai